Capturing leads, service requests and messages
Counter AI Receptionist captures the details of every caller. When someone isn't ready to book, needs a person or has a request for your team, Nani takes their name, number and request, and passes them to your team right away.
Sample call from the demo
Nani as Solana Glow Med Spa, a sample med spa
NaniThanks for calling Solana Glow Med Spa, this is Nani, the spa's AI receptionist. How can I help?
CallerDo you do laser tattoo removal?
NaniWe don't offer laser tattoo removal. That's one for the team — I'll have them call you back to point you the right way. Is the number you're calling from the best one to reach you?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
Messages and callbacks
For a new customer asking about prices, a client who wants to talk to their stylist or a supplier with a question, Nani takes the name, number and reason, so your team knows what each callback is about.
Service requests
For a repair or a visit, Nani takes the address, what's wrong and how soon the caller needs someone. If a caller describes an emergency, Nani tells them to call 911, or the gas or power company for a gas smell or a downed line.
Where the details go
Nani puts the details where your team already looks: he adds the lead to your CRM with the caller's details and a summary, emails your team or texts your team, as you choose during setup. Nani can also email the caller a follow-up with a summary or the next steps. See which CRMs Nani works with.
Handoff to your team
For complaints, refunds, special requests and anything that needs judgment, Nani doesn't make up an answer. He tells the person that someone from your team will follow up, and he flags the conversation for you.
Questions
Something else? Book a call and ask Adettya directly.
How does my team get the message?
The way you choose during setup: an email, a text to the team or a new lead in your CRM.
Can Nani add leads to our CRM?
Yes, for the CRMs we connect during setup, like HubSpot. See the list. If your CRM can't connect, Nani passes the lead to your team instead.
What does Nani do with an emergency?
He tells the caller to call 911, or the gas or power company for a gas smell or a downed line, and doesn't try to handle the emergency himself.
Can we read what was said?
Yes. Every conversation has a transcript you can read at any time.
Need something else handled? Tell us. We'll set Nani up for it, or tell you straight if we can't.
Hear Nani answer as your business
Call (619) 514-1073 and tell him what you run, or book a free 15-minute video call with Adettya, Counter's founder.