Answer every missed call, and keep your number
Counter AI Receptionist answers the calls you can't pick up. Calls you don't answer forward to Nani, and your business number stays the same. The caller gets an answer instead of your voicemail.
Sample call from the demo
Nani as Tidewater Massage Studio, a sample massage studio
NaniThanks for calling Tidewater Massage Studio, this is Nani, the studio's AI receptionist. How can I help?
CallerIs Rick available Thursday?
NaniLet me check. Rick has Thursday at ten in the morning, one thirty in the afternoon, or five in the evening. Which works for you?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
How call forwarding works
You keep your number, and your phone still rings first. When you don't answer, are on another call or have your phone off, your phone company forwards the call to your Counter number, and Nani answers the call.
Setting up forwarding takes about a minute on your phone. We walk you through the steps, and the codes are in our guide to forwarding missed calls on AT&T, T-Mobile and Verizon.
What callers hear
The AI receptionist answers with the name you chose and your business's name, and says plainly that the caller is talking to an AI receptionist. For a massage studio, the greeting might be: "Hi, this is Nani, Tidewater Massage Studio's AI receptionist. This call may be recorded, transcribed and shared with our service providers. How can I help?" The AI receptionist never pretends to be a person.
What Nani does on the call
- Answers from what you've approved: your services, prices, hours and policies.
- Books, moves or cancels appointments in your calendar or booking software (see booking).
- Takes a message or a service request with the caller's name, number and request (see capturing leads and messages).
- Passes anything that needs judgment to your team instead of guessing.
- Tells a caller with an emergency to call 911.
After the call
Your team gets the details: who called, what they wanted and what Nani did. You can read the transcript and play the recording of any call in Counter's app for 90 days. Calls may be recorded and transcribed, and callers hear that at the start.
Questions
Something else? Book a call and ask Adettya directly.
Does my phone still ring first?
Yes. Only the calls you don't answer go to Nani. With your phone company's call forwarding, you choose when: when you don't pick up, when you're on another call or when your phone is off.
Do I need a new phone number?
No. Customers keep calling the number they know. Your plan includes a Counter number that your missed calls forward to; you never have to give it out.
What happens to my number if I cancel?
The number is always yours and stays with your phone company the whole time; Counter only answers the calls that are forwarded to it.
Are calls recorded?
Yes. Calls may be recorded and transcribed, and callers hear that at the start of every call. Your team can read the transcript and play the recording in Counter's app for 90 days.
What if a caller just wants to leave a message?
Nani takes their name, number and message, and passes the message to your team.
Need something else handled? Tell us. We'll set Nani up for it, or tell you straight if we can't.
Hear Nani answer as your business
Call (619) 514-1073 and tell him what you run, or book a free 15-minute video call with Adettya, Counter's founder.