AI receptionist for property management companies
Counter is an AI receptionist for property management companies. Nani answers the tenant and prospect calls your office can't get to: he takes maintenance requests with the details your team needs, sends emergencies to the right help and books showings.
Tell Nani you run a property management company, and he'll answer as one.
Sample call from the demo
Nani as Dawson Ridge Property Group, a sample property management company
NaniThanks for calling Dawson Ridge Property Group, this is Nani, the company's AI receptionist. How can I help?
CallerI'd like to schedule a showing for one of your rentals on Friday.
NaniLet me check what we have Friday for you. I have a thirty-minute rental unit showing Friday at nine in the morning, one fifteen in the afternoon, or five thirty in the evening, all with Marcus. Does one of those work for you?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a maintenance request, a booked showing, or a caller sent to the right help.
“My kitchen sink is leaking.” “The heat isn't working.”
Nani takes the property, the unit, what's wrong and when someone can get in, and puts the maintenance request where your team works. See the list below.
“Water is coming through the ceiling.” “I smell gas.”
Nani tells the caller to call 911, or the gas company for a gas smell, then passes the emergency to your team right away, flagged as urgent.
“Is the two-bedroom on Elm Street still available?”
He answers from your current listings and books a showing, or takes the prospect's details for your leasing team.
“How do I pay rent?” “When is rent due?”
He answers from your policies, like where tenants pay.
“I want to talk about my lease.”
Lease questions, renewals, deposits and balances go to your team.
“My neighbor is too loud.”
He takes the complaint and passes it to your team.
Nani tells callers with an emergency to call 911.
Nani passes these to your team: emergencies, after he tells the caller to call 911 or the gas company; lease and renewal questions; deposits and balances; complaints; and anything that needs a manager.
Works with your property management software
Nani works with the software property managers use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Adds the request in your software
Nani adds the maintenance request, work order or prospect directly in your software, with the caller's details and a summary.
- Buildium Maintenance requests and work orders. Buildium's Premium plan.
- DoorLoop Maintenance requests, work orders and prospects. Any current plan.
- Propertyware Work orders and prospects. Needs Propertyware's Enterprise option ($1 per unit per month).
- Rentec Direct Work orders and leads. Rentec Direct's Pro and PM plans.
- Rentvine Work orders. Included with Rentvine.
Passes the request to your team
Nani takes the details and passes the request to your team to enter.
- AppFolio AppFolio connects only with partners it approves. Until it approves Counter, Nani passes the requests to your team.
- Entrata Entrata connects only with a signed partner agreement. Until then, Nani passes the requests to your team.
- Rent Manager Rent Manager connects only through its Integrations Program. Until it accepts Counter, Nani passes the requests to your team.
- ResMan ResMan connects through its partner program, for a fee it sets. Until then, Nani passes the requests to your team.
Calendar for showings: books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Google Calendar Any Google account.
- Microsoft Outlook and Microsoft 365 The calendar's owner approves Counter when connecting; some workplaces have their Microsoft admin approve it instead.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Does Nani handle maintenance emergencies?
Nani tells the caller to call 911, or the gas company for a gas smell, and passes the emergency to your team right away. He doesn't try to fix the problem himself.
Can Nani book showings?
Yes, on your calendar, from your available times. We set up which properties Nani can book showings for.
Can tenants pay rent with Nani?
No. Nani doesn't take payments. He tells tenants how to pay, from your policies.
Can Nani tell a tenant their balance?
No. Balance and account questions go to your team.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your callers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a property management company
Try the demo as a tenant with a maintenance request, or book a 15-minute call and tell us how your office works.