Counter vs My AI Front Desk
Counter AI Receptionist and My AI Front Desk, which now calls itself Frontdesk, both answer a business's calls and texts with AI. The biggest difference is setup. We set up every Counter client by hand, on every plan. My AI Front Desk's $99 plan is set up by you, and its white-glove setup comes with its custom-priced Partner/Enterprise plan. The comparison below uses facts from each company's own pages, checked October 26, 2026.
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
Side by side
| Counter | My AI Front Desk | |
|---|---|---|
| Price | Solo: $99 a month. Team: $249 a month per location. | Business-in-a-Box: $99 a month, or $79 a month billed yearly. Partner/Enterprise: custom. |
| Included | Solo: 300 call minutes and 200 texts a month. Team: 600 call minutes and 750 texts a month per location. | Business-in-a-Box: 200 voice minutes, 400 texts and 100 chatbot conversations a month, among other things. |
| Extra use | $0.35 a call minute on Solo, $0.30 on Team; $0.04 a text. | Credits at $0.01 each: 25 a voice minute ($0.25), 4 a text ($0.04). |
| Setup fee | Solo: included. Team: $499 one-time. | None listed. |
| Who does the setup | We do, by hand, with you, on every plan. You go live only when you're happy with it. | You do, on Business-in-a-Box ("Setup in 5 minutes"). White-glove setup is part of Partner/Enterprise. |
| Channels | Phone calls and texts. Instagram DMs coming soon. | Phone calls, texts, website chat, email, WhatsApp, Instagram DMs and Facebook Messenger. |
| Contract | Month to month. Cancel anytime. | Month to month; cancel from the dashboard. |
Where Counter is different
- We do the setup for you, on every plan. On a setup call, we learn your services, prices, rules and tools. We set up Nani, connect your calendar or booking software and test Nani with you.
- You go live only when you're happy with it. Nani doesn't answer your customers until you've heard him work.
- We keep Nani up to date. Send us changes at any time, such as new prices, new hours or someone new on the team. On the Team plan, we review the conversations and adjust Nani's answers.
Where My AI Front Desk may fit better
If you'd rather do the setup yourself today, want more channels now, like WhatsApp, website chat and Instagram DMs, or want more included texts on a $99 plan, My AI Front Desk's self-serve plan offers those.
We checked My AI Front Desk's pricing page, homepage and AI receptionist page on October 26, 2026. Their own pages differ in places about plans; this comparison uses their current pricing page. Prices and features change, so check the current versions before you choose. Counter's prices are on our pricing page.
Hear Nani answer as your business
Call (619) 514-1073 and tell him what you run, or book a free 15-minute video call with Adettya, Counter's founder.