AI receptionist for massage therapists
Counter is an AI receptionist for massage therapists and studios. While you're with a client and can't pick up, Nani answers, books 60- and 90-minute sessions with the right therapist and passes health questions to you.
Tell Nani you run a massage studio, and he'll answer as one.
Sample call from the demo
Nani as Tidewater Massage Studio, a sample massage studio
NaniThanks for calling Tidewater Massage Studio, this is Nani, the studio's AI receptionist. How can I help?
CallerIs Steve available this week?
NaniLet me check. I don't see a Steve on the schedule. They might be new, so I can have the team confirm, or I can book you with Rick, Priya, or Marco. Which would you like?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked session with the right therapist, or a question passed to you.
“Do you have a 90-minute deep tissue on Thursday?”
Nani checks which therapists do deep tissue and who has 90 minutes open, and books the session.
“Do you offer prenatal massage?”
He answers from your services and books the session with a therapist who offers prenatal massage.
“I hurt my back. Can I still come in?” “I'm pregnant. Is it safe?”
Nani doesn't give medical advice. He passes the question to you with the caller's name and number.
“What should I wear?” “Where do I park?”
He answers from what you've told us.
“I'm running late.”
He explains your late-arrival policy and passes the message to your team.
“Can I buy a gift card?”
He explains how to buy a gift card, from your gift card details.
Nani doesn't give medical advice.
Nani passes questions about injuries, pregnancy and other health topics, complaints, refunds and anything that needs your judgment to your team.
Works with your booking software
Nani works with the booking software massage therapists use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Google Calendar Any Google account.
- Square Appointments Any plan. On Square Free, Nani books open times inside your business hours and can change only the bookings he made; Plus or Premium gives him full control of your calendar.
- Acuity Scheduling The Premium plan (or the older Powerhouse plan) or Enterprise. Not Starter or Standard.
- Wix Bookings A paid Wix plan that includes Wix Bookings.
Reserves the slot for your team to confirm
Nani blocks the slot with the caller's details so nobody else books it online. Your team books the appointment in that slot and taps to confirm, then Nani texts the customer the confirmation.
- Vagaro Needs Vagaro's add-on for connecting other apps (from $10 a month), Vagaro's card processing, and a paid Vagaro account, not a trial. Vagaro can take up to seven business days to switch it on.
- Fresha Through a Google calendar linked to Fresha: the hold shows in Fresha as blocked time, which can take up to 15 minutes.
- MassageBook Through MassageBook's Google Calendar sync: the hold can take up to 30 minutes to show, and MassageBook doesn't say whether it shows the caller's details, so Nani also passes them to your team.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
- Mindbody Mindbody connects only once it approves an app. Until it approves Counter, Nani passes the request to your team; after that, any Mindbody plan.
- WellnessLiving WellnessLiving connects only for apps it has agreed to in writing. Until it agrees to Counter, Nani passes the request to your team.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Does Nani know which therapist does what?
Yes. We set up who does which services and how long each takes, and Nani only books what fits.
Will Nani answer at night?
Yes. Nani answers at any hour, including calls and texts that come in after you close.
Does Nani give health advice?
No. Health and injury questions go to your team.
I work alone. Is this for me?
Yes. The Solo plan is for one person on the schedule: $99 a month, setup included.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a massage studio
Try the demo as a massage client, or book a 15-minute call and tell us how you book.