AI receptionist for med spas
Counter is an AI receptionist for med spas. Nani answers the calls and texts your team can't get to, books consultations and treatments with the right provider, answers price questions from your treatment menu and passes every medical question to your team.
Tell Nani you run a med spa, and he'll answer as one.
Sample call from the demo
Nani as Solana Glow Med Spa, a sample med spa
NaniThanks for calling Solana Glow Med Spa, this is Nani, the spa's AI receptionist. How can I help?
CallerHi, I'd like to book a HydraFacial this week.
NaniLet me check what we have this week. I have a fifty-minute HydraFacial Wednesday at nine in the morning or one in the afternoon, both with Maya. Would either work for you?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked consultation or treatment, or a question passed to a provider.
“How much is Botox?”
Nani answers from your price list, the way you price it, like per unit, and books a consultation or a treatment, whichever you've set up.
“I'm new. Do I need a consultation first?”
He follows your rules for new clients and books the right visit with the right provider.
“Is filler safe if I'm pregnant?” “Is this treatment right for me?”
Nani never gives medical advice. He tells the caller a provider will follow up, and passes the question to your team with the caller's name and number.
“Can I move my appointment to next week?”
He moves the appointment in your calendar and explains your cancellation or deposit policy when that policy applies.
“Do you have a membership?”
He answers from what you've told us about your memberships and packages.
“I had a treatment and something feels wrong.”
Nani passes this straight to your team. If the caller describes an emergency, Nani tells them to call 911.
Nani never gives medical advice.
Nani passes medical questions, questions about whether a treatment is right for someone, reactions after a treatment, complaints and anything that needs a provider's judgment to your team.
Works with your booking software
Nani works with the booking software med spas use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Square Appointments Any plan. On Square Free, Nani books open times inside your business hours and can change only the bookings he made; Plus or Premium gives him full control of your calendar.
- Acuity Scheduling The Premium plan (or the older Powerhouse plan) or Enterprise. Not Starter or Standard.
- Zenoti Your Zenoti admin creates a connection key in Zenoti's settings; it's renewed once a year.
- Boulevard Boulevard's Enterprise plan.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
- Meevo Meevo connects only once it approves the connection, requested through its developer form. Until it approves Counter, Nani passes the request to your team.
- Mindbody Mindbody connects only once it approves an app. Until it approves Counter, Nani passes the request to your team; after that, any Mindbody plan.
- Mangomint
- Boulevard Plans below Enterprise.
- Rosy
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Does Nani give medical advice?
No. Nani passes medical questions to your team, with the caller's name, number and question.
Do you work with practices that bill insurance?
Not yet. Cash-pay businesses like med spas are a fit; practices that bill insurance, like dental or physical therapy offices, aren't served yet.
Can Nani book consultations and treatments differently?
Yes. We set up each service with its length and who provides it, and Nani books consultations and treatments the way you do.
Does Nani take deposits?
No. Nani doesn't take card numbers. He can explain your deposit and cancellation policy.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a med spa
Try the demo as a med spa client, or book a 15-minute call and tell us how you book.