Let customers text your business number, even a landline
Counter AI Receptionist answers your customers' texts. If your business number is a landline or an office line, we turn on texting for that same number. Customers text the number they already have, and Nani replies from it.
Text message
Tidewater Massage Studio
(555) 000-1111
Today, 10:41 AM
Tidewater Massage Studio: You're booked: Deep tissue massage with Priya, Thursday, October 29 at 2:00 PM. Reply here to change it, or reply 'cancel my appointment' to cancel. Reply STOP to opt out.
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
Texting on a landline or office line
Customers text the number they already know. Your calls stay with your phone company; only texting is added. To turn on texting, we need a signed authorization letter, a recent phone bill for the number and a quick check that you own the number. Turning on texting takes 1–3 business days. The steps are in our guide to turning on texting for a business landline.
If your business number is your cell phone
Your texts keep coming to your phone as usual. You get a separate number for texting to book, and Nani answers that number.
What Nani does by text
- Answers questions about your services, prices and hours.
- Offers open times, books the appointment and confirms the booking by text.
- Texts a reminder before the appointment.
- Passes anything that needs a person to your team.
Registration with the phone carriers
Business texting has to be registered with the phone carriers before it starts. We handle the registration for you. Calls work from day one; texting starts once the registration is approved.
Questions
Something else? Book a call and ask Adettya directly.
Will my calls change?
No. Your calls stay with your phone company. Turning on texting for your number doesn't move your calls anywhere.
What do I need to send?
A signed authorization letter, a recent phone bill for the number and a quick check that you own the number.
How long does it take?
Turning on texting for your landline takes 1–3 business days once we have what we need. Texting starts once your business is registered with the phone carriers, which we handle.
Can people stop the texts?
Yes. Anyone can reply STOP to stop texts, or HELP for help.
Will Nani text people who haven't contacted us?
No. Nani only replies to people who call, text or message you first.
Need something else handled? Tell us. We'll set Nani up for it, or tell you straight if we can't.
Hear Nani answer as your business
Call (619) 514-1073 and tell him what you run, or book a free 15-minute video call with Adettya, Counter's founder.