AI receptionist for hair salons
Counter is an AI receptionist for hair salons. Nani answers the calls and texts your team can't get to while they're with clients, books the right stylist for the right amount of time and passes anything that needs a stylist's eye to your team.
Tell Nani you run a salon, and he'll answer as one.
Sample call from the demo
Nani as Ivy Lane Salon, a sample salon
NaniThanks for calling Ivy Lane Salon, this is Nani, the salon's AI receptionist. How can I help?
CallerDo you have anything Saturday for a women's haircut?
NaniLet me check. I have a one-hour women's cut and style Saturday at eight in the morning, noon, or four in the afternoon with Mia. Would any of those work for you?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked appointment with the right stylist, or a request your team can act on.
“Can I get in with Jess on Saturday?”
Nani checks Jess's own schedule and offers her open times. If she's booked up, he offers another stylist who does the same service, or takes a message for her.
“How much is a balayage?”
He answers from your price list, the way you price it, like a starting price, and books a consultation first if that's how you work.
“Do you have time for a cut and color this week?”
He books enough time for both services together, so color isn't squeezed into a haircut slot.
“I need to move my appointment.”
He moves the appointment in your calendar and mentions your late-change policy when that policy applies.
“Do you take walk-ins?”
He answers from your walk-in rules and offers the next open time if you don't take walk-ins.
“I need a color correction.” “We're booking hair for a wedding.”
Your team can keep these requests for itself. Nani takes the details and passes them to your team instead of booking them.
Anything that needs a stylist's eye goes to your team.
Nani passes color corrections, bridal parties, complaints, refunds and anything that needs judgment to your team. You decide the list during setup. Nani takes the caller's name, number and request, and your team follows up.
Works with your booking software
Nani works with the booking software salons use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Square Appointments Any plan. On Square Free, Nani books open times inside your business hours and can change only the bookings he made; Plus or Premium gives him full control of your calendar.
- Zenoti Your Zenoti admin creates a connection key in Zenoti's settings; it's renewed once a year.
- Phorest Your salon asks Phorest support to switch on the connection, from the email on your Phorest account.
- Boulevard Boulevard's Enterprise plan.
Reserves the slot for your team to confirm
Nani blocks the slot with the caller's details so nobody else books it online. Your team books the appointment in that slot and taps to confirm, then Nani texts the customer the confirmation.
- Vagaro Needs Vagaro's add-on for connecting other apps (from $10 a month), Vagaro's card processing, and a paid Vagaro account, not a trial. Vagaro can take up to seven business days to switch it on.
- Fresha Through a Google calendar linked to Fresha: the hold shows in Fresha as blocked time, which can take up to 15 minutes.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Can Nani book a specific stylist?
Yes. If the caller asks for someone, Nani checks that stylist's schedule. If the name isn't on your team, he doesn't guess: he offers someone who does the same service, or has your team follow up.
Will Nani book long color services correctly?
Yes. We set up how long each service takes, add-ons included, and Nani only offers times with enough room.
Can we keep some services off limits?
Yes. Tell us which requests you want to handle yourselves, like color corrections or bridal parties. Nani takes the details and passes them on instead of booking.
Can clients text the salon?
Yes. Nani answers texts too. If your salon's number is a landline, we can turn on texting for that number; see texting.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a salon
Try the demo as a salon client, or book a 15-minute call and tell us how your salon books appointments.