AI receptionist for pet groomers
Counter is an AI receptionist for pet groomers, from dog grooming shops to pet salons. While you're grooming, Nani answers the phone, books the right groom for the dog's size and explains your vaccine and drop-off rules.
Tell Nani you run a grooming shop, and he'll answer as one.
Sample call from the demo
Nani as Salty Paws Grooming, a sample grooming shop
NaniThanks for calling Salty Paws Grooming, this is Nani, the shop's AI receptionist. How can I help?
Trimmed
CallerDo you have anything open Saturday morning?
NaniLet me check. I have a three-hour Full groom Saturday morning at nine or eleven with Luis. Does either of those work?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked groom, or a request your team can judge.
“How much is a full groom for a goldendoodle?”
Nani asks the dog's size first, because your prices depend on size, then answers from your price list.
“Do you need proof of rabies vaccine?”
He explains your vaccine rules and what to bring.
“When can I drop him off, and when do I pick him up?”
He gives your drop-off and pickup times.
“Can you do just her nails?”
He books a nail trim, or gives your walk-in hours for nail trims if you handle them that way.
“She's really matted.” “He gets nervous with groomers.”
Your team judges these. Nani takes the details and passes them to your team.
“Do you groom cats?”
He answers from your services.
Your team judges matted coats and nervous dogs.
Nani passes matting, anxious or aggressive pets, health concerns, complaints and anything you want to judge yourself to your team.
Works with your booking software
Nani works with the booking software groomers use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Google Calendar Any Google account.
- Square Appointments Any plan. On Square Free, Nani books open times inside your business hours and can change only the bookings he made; Plus or Premium gives him full control of your calendar.
- MoeGo MoeGo's Enterprise plan. New appointments start as unconfirmed until your team confirms them.
Reserves the slot for your team to confirm
Nani blocks the slot with the caller's details so nobody else books it online. Your team books the appointment in that slot and taps to confirm, then Nani texts the customer the confirmation.
- Vagaro Needs Vagaro's add-on for connecting other apps (from $10 a month), Vagaro's card processing, and a paid Vagaro account, not a trial. Vagaro can take up to seven business days to switch it on.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Can Nani price by size and breed?
Yes. We set up your prices the way you charge, and Nani asks what he needs to know before he quotes.
Can Nani book only the groomer who does cats?
Yes. We set up who does which services.
Will Nani answer while I'm grooming?
Yes. The calls you can't pick up forward to Nani, and you keep your number.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a grooming shop
Try the demo as a grooming client, or book a 15-minute call and tell us how your shop books.