A Square AI receptionist that answers your phone calls
Counter AI Receptionist is a Square AI receptionist for your phone calls.
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with Square Appointments
Square Assistant replies to your clients' texts; for the calls your Square Appointments business can't get to, Nani picks up, checks your open times in Square and books the appointment directly in Square.
- Answers the calls you miss at any hour, with your business's name.
- Offers real open times from your Square calendar, with the right staff member and enough time for the service.
- Books the appointment in Square, so the appointment appears where you already look.
- Passes anything that needs a person to your team instead of guessing.
Which Square plan you need
Any Square plan works, including Square Free. On Square Free, Nani books open times inside your business hours and can change only the bookings he made. On Square Plus or Premium, he has full control of your calendar, so he can move any booking.
Calls and texts
Square Assistant answers your clients' texts about their appointments. Counter answers the phone calls that ring while you're with a client. Nani can answer texts too, on your Counter number or, for a landline, your own business number.
Questions
Something else? Book a call and ask Adettya directly.
Do I keep my Square account and booking site?
Yes. Nani books into the same Square calendar your clients and your team already use.
Does Square's own AI answer calls?
Square Assistant works by text. Square also has voice ordering for restaurants, in beta, that takes pickup food orders by phone; it isn't for appointments.
Who connects Counter to Square?
We do, with you, during setup. You approve the connection in your Square account, and we test the connection before Nani answers any call.
Can Nani take payment for the appointment?
No. Nani doesn't take card numbers. Your Square settings for deposits and payments stay as they are.
We checked these pages on October 26, 2026: Square's developer guide to bookings, Square Appointments pricing, Square Assistant, Square's voice ordering help article. Plans and features change, so check the current versions before you choose.
Hear Nani answer as your business
Try the demo and book a time like a Square client would, or book a 15-minute call about your setup.