AI receptionist for restaurants
Counter is an AI receptionist for restaurants. When nobody can get to the phone during the rush, Nani answers: he takes reservations, answers questions about your hours, menu and parking, and passes large parties and events to your team.
Tell Nani you run a restaurant, and he'll answer as one.
Sample call from the demo
Nani as Velvet Table Bistro, a sample restaurant
NaniThanks for calling Velvet Table Bistro, this is Nani, the restaurant's AI receptionist. How can I help?
CallerCan I book a table for four on Thursday?
NaniLet me check what we have Thursday. I have a ninety-minute table for four Thursday at four, five fifteen, or six thirty in the evening. Which works best for you?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked table, a reservation request for your team, or an answer about your hours and menu.
“Can I get a table for four at 7 on Friday?”
Nani books the table in your booking software where the software allows it, or takes the name, party size, time and number for your team to confirm. See the list below.
“Are you open on Monday?” “Is there parking?”
He answers from your hours and the details you've given us.
“Do you have vegan options?”
He answers from your menu. Allergy questions go to your team, so nobody gets a guess.
“We're 20 people for a birthday.” “Do you do private events?”
Nani passes large parties and events to your team with the date, the party size and the caller's number.
“Can I order for pickup?”
Nani doesn't take food orders. He tells callers how to order, from what you've told us.
“I need to change my reservation.”
He changes or cancels the reservation where your booking software allows, or passes the change to your team.
Allergy questions go to your team.
Nani passes large parties and private events, allergy questions, complaints, lost items and anything a manager should handle to your team.
Reservations in your booking software, or passed to your team
Most restaurant booking software connects only with partners it approves, or not at all. This list shows where each one stands today:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Eat App Eat App's Pro plan.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
- OpenTable OpenTable connects only through its partner program, which must approve and certify Counter. Until then, Nani passes reservation requests to your team.
- Yelp Guest Manager Yelp connects only with partners it approves. Until it approves Counter, Nani passes reservation requests to your team.
- SevenRooms SevenRooms connects only when the restaurant pays for SevenRooms' connection and SevenRooms approves it. Until then, Nani passes reservation requests to your team.
- Tock Tock doesn't let other apps book tables, so Nani passes reservation requests to your team.
- Toast Tables Toast Tables doesn't let other apps book tables, so Nani passes reservation requests to your team.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Can Nani take food orders?
No. He tells callers how to order, from what you've told us, like your online ordering.
What if my booking software can't connect?
Nani takes the name, party size, date and time, and number, and passes the request to your team to confirm.
We don't use booking software. Does Counter still work?
Yes. We set up a simple booking calendar for you that syncs with your phone or your Google Calendar.
Will Nani answer allergy questions?
No. Allergy questions go to your team, so a guest always hears the answer from someone who knows the kitchen.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your callers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a restaurant
Try the demo as a diner calling for a table, or book a 15-minute call and tell us how you take reservations.