AI answering service for law firms
Counter is an AI answering service for law firms. Nani answers the calls your office can't get to, takes intake details from new callers, books consultations and takes messages for your attorneys. He never gives legal advice.
Tell Nani you run a law office, and he'll answer as one.
Sample call from the demo
Nani as Ridgeway Legal Group, a sample law office
NaniThanks for calling Ridgeway Legal Group, this is Nani, the office's AI receptionist. How can I help?
Trimmed
CallerWhile I have you, should I sue him to get my deposit back?
NaniThat's one for the team. I'll have them call you back — is the number you're calling from the best one to reach you?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked consultation, intake details for your team, or a message for an attorney.
“I was in a car accident and need a lawyer.”
Nani takes the intake details you've asked for, like the kind of matter, when it happened and how to reach the caller, then books a consultation or passes the matter to your team, as you've set up.
“Do I have a case?”
Nani never gives legal advice or opinions. He says an attorney needs to review the matter, and books a consultation or takes the details for your team.
“Can I talk to my attorney?”
He takes a message with the client's name, number and topic, and passes the message on.
“How much is a consultation?”
He answers from your fees, like a free or flat-fee consultation, if you've told us.
“Do you handle divorces?”
He answers from your practice areas, and tells callers when you don't take that kind of matter.
“I have court tomorrow and need help now.”
Nani passes urgent matters straight to your team and flags them.
Nani never gives legal advice.
Nani passes anything that needs a lawyer's judgment to your team: whether you'll take a case, deadlines and court dates, fee questions beyond your stated fees, and every message for an attorney.
Works with your practice management software
Nani works with the practice management software law firms use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Google Calendar Any Google account.
- Microsoft Outlook and Microsoft 365 The calendar's owner approves Counter when connecting; some workplaces have their Microsoft admin approve it instead.
- Calendly A paid Calendly plan (Standard or higher). On the Free plan, Nani can see your open times but can't book them.
- Clio Manage Clio Manage Core, Signature or Elite (not Starter). Consultations go on your Clio calendar.
- PracticePanther Through its Google Calendar sync (Essential plan and up), on the "PracticePanther" calendar in Google. New bookings can take up to an hour to show in PracticePanther.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Does Nani give legal advice?
No. Nani takes details and books consultations; legal questions go to an attorney.
Can Nani run a conflict check?
No. Nani collects the names and details you ask for at intake, and your team runs the conflict check.
Are calls recorded?
Yes. Calls may be recorded and transcribed, and callers hear that at the start of every call. Your team can read the transcript and play the recording in Counter's app for 90 days.
Can Nani book consultations with a specific attorney?
Yes. We set up who handles which matters, and Nani books with the right attorney.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a law office
Try the demo as a new client calling a law office, or book a 15-minute call and tell us how you do intake.