AI receptionist for skincare, lash and brow studios
Counter is an AI receptionist for skincare, lash and brow studios, and the estheticians and lash artists who run them. Nani answers the calls and texts that come in while you're with a client, books the right service by your rules and passes skin concerns and reactions to you.
Tell Nani you run a skincare studio, and he'll answer as one.
Sample call from the demo
Nani as Luna Skin Studio, a sample skincare studio
NaniThanks for calling Luna Skin Studio, this is Nani, the studio's AI receptionist. How can I help?
Trimmed
CallerSorry, just tell me the price of the Signature facial.
NaniThe Signature facial is a hundred and thirty-five dollars for an hour. It's customized to your skin and includes extractions and a mask.
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked service, or a concern passed to you.
“I need a lash fill.”
Nani follows your fill rules, like how many weeks still count as a fill, and books a full set instead when that's your policy.
“How much is brow lamination with a tint?”
He answers from your price list and books both services with enough time.
“Do I need a patch test?”
If your studio requires a patch test, Nani explains the requirement and books the patch test first.
“My eyes are irritated after my lashes.” “Is this facial okay for my skin?”
Nani doesn't give skin or medical advice. He passes the concern to you with the client's name, number and what's going on.
“Can my daughter get her brows done too?”
He books back-to-back appointments when there's room.
“Do you have anything tomorrow?”
He checks your real open times and offers two.
Nani doesn't give skin or medical advice.
Nani passes you reactions, skin and eye concerns, complaints, refunds and anything else you want to handle yourself.
Works with your booking software
Nani works with the booking software studios use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Google Calendar Any Google account.
- Square Appointments Any plan. On Square Free, Nani books open times inside your business hours and can change only the bookings he made; Plus or Premium gives him full control of your calendar.
- Acuity Scheduling The Premium plan (or the older Powerhouse plan) or Enterprise. Not Starter or Standard.
- Wix Bookings A paid Wix plan that includes Wix Bookings.
- Phorest Your salon asks Phorest support to switch on the connection, from the email on your Phorest account.
Reserves the slot for your team to confirm
Nani blocks the slot with the caller's details so nobody else books it online. Your team books the appointment in that slot and taps to confirm, then Nani texts the customer the confirmation.
- Vagaro Needs Vagaro's add-on for connecting other apps (from $10 a month), Vagaro's card processing, and a paid Vagaro account, not a trial. Vagaro can take up to seven business days to switch it on.
- Fresha Through a Google calendar linked to Fresha: the hold shows in Fresha as blocked time, which can take up to 15 minutes.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Can Nani follow my fill rules?
Yes. We set them up with you: how many weeks count as a fill, what happens after that and how long each service takes.
I work alone. Is this for me?
Yes. The Solo plan is for one person on the schedule: $99 a month, setup included.
Will Nani answer while I'm with a client?
Yes. The calls you can't pick up forward to Nani, and you keep your number.
Can clients text me?
Yes. Nani answers texts too. If your studio's number is a landline, we can turn on texting for that number; see texting.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a skincare studio
Try the demo as a client of a skincare studio, or book a 15-minute call and tell us how you work.