AI receptionist for plumbers, HVAC, roofers and electricians
Counter is an AI receptionist for plumbers, HVAC, roofers and electricians. When you're on a job and can't answer, Nani picks up, books the service call or estimate, takes the address and what's wrong, and tells callers with an emergency to call 911 or the utility.
Tell Nani you run a plumbing company, and he'll answer as one.
Sample call from the demo
Nani as Greyline Plumbing Works, a sample plumbing company
NaniThanks for calling Greyline Plumbing Works, this is Nani, the company's AI receptionist. How can I help?
Trimmed
CallerNoon with whoever's available works for me, thanks.
Trimmed
NaniOkay, one second. You're all set for Wednesday at noon with Dan Kessler for your one-hour service visit. The confirmation is on its way to your email.
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked visit, a request your team can act on, or a caller sent to the right place.
“My water heater is leaking.” “My AC stopped working.”
Nani takes the address, what's wrong and how soon they need someone, then books a service call or passes the request to your team, as you've set up.
“I smell gas.” “There's a sparking outlet.”
Nani tells them to get to safety and call 911, or the gas or power company, right away. Then he passes the details to your team.
“Can someone come out and give me a quote on a new roof?”
He books an estimate visit and takes what your team needs, like the address and the kind of roof.
“Do you work in my area?”
He answers from your service area.
“How much do you charge to come out?”
He answers from your price list, like your service call fee, and never makes up a price for the job itself.
“Can you come today?”
He offers your real open times, or passes an urgent request to your team.
Nani tells callers with an emergency to call 911 or the utility.
Nani passes these to your team: emergencies, after he tells the caller to call 911 or the utility; complaints; warranty and billing questions; and any job that needs a price only your team can give.
Works with your field service software
Nani works with the software trades use to book and run jobs. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Google Calendar Any Google account.
- Microsoft Outlook and Microsoft 365 The calendar's owner approves Counter when connecting; some workplaces have their Microsoft admin approve it instead.
- Calendly A paid Calendly plan (Standard or higher). On the Free plan, Nani can see your open times but can't book them.
- Jobber Every current Jobber plan (Core and up).
- Housecall Pro Housecall Pro's MAX plan.
- Workiz Workiz's Ultimate plan, with Workiz's add-on for connecting other apps turned on.
- Service Fusion Service Fusion's Pro plan.
- ServiceM8 A paid ServiceM8 plan (Starter or higher); not the Free plan.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
- FieldEdge FieldEdge connects only with partners it approves. Until it approves Counter, Nani passes the request to your team.
- Kickserv
- ServiceTitan
- GorillaDesk
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Does Nani handle emergencies?
Nani doesn't try to fix them. He tells the caller to call 911, or the gas or power company, and passes the details to your team right away.
Will Nani quote jobs?
Only prices from your own price list, like a service call fee or a standard job. Anything else goes to your team.
Can Nani add new leads to our software?
Yes, where your software takes them once connected, like Jobber. See the list.
Can Nani answer after hours?
Yes, at any hour. You decide what Nani does with urgent calls after you close.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a plumbing company
Try the demo as a plumbing customer, or book a 15-minute call and tell us how you schedule jobs.