AI receptionist for fitness studios
Counter is an AI receptionist for fitness studios, yoga and pilates studios included. Nani answers the calls and texts that come in while you're teaching, answers class and membership questions, and books first visits and classes.
Tell Nani you run a fitness studio, and he'll answer as one.
Sample call from the demo
Nani as Coastline Pilates and Strength, a sample fitness studio
NaniThanks for calling Coastline Pilates and Strength, this is Nani, the studio's AI receptionist. How can I help?
Trimmed
CallerIs there anything this Saturday morning?
NaniLet me check. I have a fifty-five-minute intro private session Saturday at ten thirty in the morning with Hannah, or at noon. Does either work?
Counter at a glance
- What it is
- An AI receptionist. Nani answers the calls and texts you can't get to, 24/7, and books appointments.
- Who it's for
- Businesses that miss calls and texts, from one person to a team of six. Not yet healthcare that bills insurance.
- What it costs
- Solo: $99 a month, setup included. Team: $249 a month per location, plus $499 setup. No contracts.
- How setup works
- We set it up with you, by hand. You go live when you're happy with it, usually within a few days.
What Nani does with the calls you miss
Every call ends with a booked first visit or class, or a request your team can act on.
“I've never been. How do I start?”
Nani explains your intro offer and books a first class or intro session.
“Is there room in the 6 a.m. class tomorrow?”
He answers from your schedule, and books a spot where your booking software allows class bookings.
“How much is a membership?”
He answers from your membership and class pack prices.
“Can I bring a friend?”
He answers from your guest policy.
“I need to freeze my membership.” “There's a charge I don't recognize.”
Billing and account changes go to your team, with the member's name, number and request.
“What should I bring to hot yoga?”
He answers from what you've told us.
Nani doesn't give fitness or medical advice.
Nani passes billing questions, freezes and cancellations, injuries, complaints and anything about a member's account to your team.
Works with your booking software
Nani works with the booking software studios use. Once we've connected yours during setup:
If you use other software, ask us. We check your software during setup, and if your software can't connect, Nani passes the request to your team. See all integrations.
Books directly in your software
Nani checks your real open times and books the appointment directly in your software. We connect your software during setup.
- Acuity Scheduling The Premium plan (or the older Powerhouse plan) or Enterprise. Not Starter or Standard.
- Wix Bookings A paid Wix plan that includes Wix Bookings.
- Momence Classes and sessions only; Momence doesn't let other apps book appointments.
Reserves the slot for your team to confirm
Nani blocks the slot with the caller's details so nobody else books it online. Your team books the appointment in that slot and taps to confirm, then Nani texts the customer the confirmation.
- Vagaro Needs Vagaro's add-on for connecting other apps (from $10 a month), Vagaro's card processing, and a paid Vagaro account, not a trial. Vagaro can take up to seven business days to switch it on.
Passes the request to your team
Nani takes the details, the time the customer wants and the reason, and passes the request to your team to enter.
- Mindbody Mindbody connects only once it approves an app. Until it approves Counter, Nani passes the request to your team; after that, any Mindbody plan.
- Mariana Tek Mariana Tek connects only after it reviews an app, which takes about 1 to 3 weeks, and then for class bookings. Until it approves Counter, Nani passes the request to your team.
- Pike13 Pike13 connects only on its Premium plan, and only once Pike13 approves the app. Until it approves Counter, Nani passes the request to your team.
- WellnessLiving WellnessLiving connects only for apps it has agreed to in writing. Until it agrees to Counter, Nani passes the request to your team.
Set up by hand, live in a few days
A 15-minute setup call
You tell us about your business: services, prices, hours, who does what, policies and how you want things handled.
We build and connect Nani
We set up Nani and connect your calendar or booking software. You review the services, prices and booking rules before anything goes live.
You go live
Calls usually go live within a few days of the setup call. You can send us changes at any time, such as new prices, new hours or someone new on the team.
On the Team plan, we also review the conversations and adjust Nani's answers.
Pricing
Solo
Setup included.
$99/mo
Team
+ $499 one-time setup.
$249/mo per location
There are no contracts, and you can cancel at any time.
Questions
Something else? Book a call and ask Adettya directly.
Can Nani book classes, not just appointments?
Yes, with booking software that takes class bookings, once we've connected it. See the list above.
Can Nani sell memberships?
No. Nani answers membership questions and books the first visit; members sign up the way they do now.
Will Nani answer during class?
Yes. The calls you can't pick up forward to Nani, and you keep your number.
Does Nani give fitness or medical advice?
No. Injury and health questions go to your team.
Can we choose the AI receptionist's name and voice?
Yes. Nani is the default; you pick the name and the voice your customers hear.
More about Counter
See what Nani does, pricing and other industries.
Hear Nani answer as a fitness studio
Try the demo as a new member, or book a 15-minute call and tell us how your studio books.